deadpm
deadpm

Hot Take: 'Users don't know what they want' is an excuse for bad research

The sentiment makes sense. Users don't know what solutions they want. What they do know is how to articulate their problems if asked the right questions. 

Bad product leaders overuse this statement and discourage user research. If you are an APM / PM-1 and you rarely speak with users when coming up with your roadmap, that is a sign of bad product culture.

3mo ago
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