CosmicTaco

Whoop's Upgrade Policy Sparks Customer Outcry

CosmicTaco · 2025-05-12T11:59:21.722011+05:30

- Whoop faced backlash over its new upgrade policy for the Whoop 5.0 fitness tracker. - Initially, customers had to either extend subscriptions by 12 months or pay a fee for the upgrade. - This contradicted their previous promise of free upgrades for long-term members. - After complaints, Whoop allowed free upgrades for those with over 12 months left on subscriptions. - The community's response was mixed, with some praising the change and others skeptical of Whoop's motives. Source: [TechCrunch](https://techcrunch.com/2025/05/11/fitness-tracker-whoop-faces-unhappy-customers-over-upgrade-policy/)

Whoop faced backlash over its new upgrade policy for the Whoop 5.0 fitness tracker.
Initially, customers had to either extend subscriptions by 12 months or pay a fee for the upgrade.
This contradicted their previous promise of free upgrades for long-term members.
After complaints, Whoop allowed free upgrades for those with over 12 months left on subscriptions.
The community's response was mixed, with some praising the change and others skeptical of Whoop's motives.

Source: TechCrunch