Karma or BAU?

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. From the bottom of my heart, - F*ck you Swiggy! - F*ck you for being insensitive towards customers - F*ck you to your policies that makes a customer suffer - F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery - F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience - F*ck your strategy and legal team to devise those cancellation policies

I am fed up of paying platform fees. what started from Zomato has reached till Myntra via swiggy. Buy subscription, still pay platform fee? Customer Cutieya h?

Can’t wrap my head around this. This is too crazy. 🤪 Found on Reddit

Hey, So I ordered 2 subs from Swiggy after a long time (2016-17, when I had a very horrible experience with them). Subway was only open there. Ordered 2 subs and they delivered only 1. Asked for a photo (there's no option for video). I shared the pics. They said we'll take care next time and refused to provide any support. Flat out refused refund or replacement. What are my options now? I read it's pretty common with Swiggy. Never had this issue with Zomato where they had to commit frauds to earn.

Can anyone from Amazon help me regarding OFM team? I have tried everything, but their service team is on a broken record on chat, calls, email. My delivery was incompletely delivered (only 2 out of 4 items delivered). I escalated on the Customer care chat and calls. I sent the photos of the delivery with date & name as they had asked. I received email from [email protected] saying, "We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds for damaged items in your account exceed the expectation and is in violation of our conditions of use policy." I have never returned or asked refunds from Amazon in the past 4-5 years. So for them to tag me feels to be a big mistake. After this all calls to customer teams say that their investigation said that the delivery was complete and nothing will be resolved. I had 6-8 calls but all specialists say the same. There is no escalation possible now. But the delivery was incomplete! I carefree took the delivery with the OTP because it's Amazon, they generally deliver and customer service resolves the rare issues. But this order was a but expensive and has been a nightmare. After this I would be forced to order COD and ask the delivery guy to open the parcel everytime. Prepaying for delivery is done for. Can anyone from Amazon help out regarding the OFM team here?

Hey grapevine folks, I hope you all are enjoying your Saturday. I hope everyone one of you here once in your life have always thought about karma. Ki if you are doing good deeds , being good to others will result in good karma and you will reap its benefits in future and vice-versa. But is the above philosophy is valid in today's time in kaliyuga where the money and power rules. People with connections are creating havoc over normal people. Shouldn't we now think instead of making our karma good let's do what it takes us to be successful by hook or by crook? What are your views? And if you have any personal experience please do share it.

Ordered atta today, the delivery guy threw it on the floor. Flour everywhere, had to clean it up. Asked the customer rep to help, took 30+ minutes only to not refund me the money. I'd advice everyone to not use them if you live in South Delhi. Terrible customer facing staff members. Biz dev and engineers might be alright, but everything else at Swiggy sucks.