This is based on an analysis of 24 K reviews on iPhone & Android phones between Jan to Nov 2023 conducted by Clootrack. The results though look a lot skewed as Zomato outperforms Swiggy by 3-4X in every parameter, How do you look at these results, Do you agree with this analysis?
Feels like bad data analysis by inc 42 team. Or clooktrack. Not all reviews mention each of these parameters and hence how this has been weighted needs to be clarified. Also how the f is food quality on zomato 3x Better than Swiggy?? Both are platforms and should ideally be nearest in this.
When you are public and your shares are going down so you pay the media houses to create your repo and show the competition as low as possible. I think inc42 should make all zero for Swiggy as they have not paid them.
True. But Swiggy is moving towards bad customer service with poor interactions on chat and email as they have reduced flexibility in policy. So I'd agree to that 0.5 score. (Not saying Zomato's any better)
Zomato share will perform really well. Take a screenshot of this comment and come back two-three years later
Biased and incorrect comparison. The comparison is way off! Swiggy is behind but not to this extent. For instance, most of the time you’ll get more discounts in Swiggy than Zomato but here it’s just the opposite.
I have preferred Swiggy over Zomato for the last 2-3 years because of better discounts & logistics. Recently, switched to Zomato because of Everyday!
Agreed. Preferred Swiggy, now moved to Zomato but for another reason. Lack of customer service and strict policies.
Bad data analysis by Inc42. Almost everyone agrees that Swiggy has better logistics, lower MOV for free delivery and better deals along with many excellent Swiggy exclusive restaurants.
