Is this an effect of Public Listing?
This is based on an analysis of 24 K reviews on iPhone & Android phones between Jan to Nov 2023 conducted by Clootrack. The results though look a lot skewed as Zomato outperforms Swiggy by 3-4X in every parameter, How do you look at these results, Do you agree with this analysis?
Baingan
Student
9 months ago
Feels like bad data analysis by inc 42 team. Or clooktrack. Not all reviews mention each of these parameters and hence how this has been weighted needs to be clarified. Also how the f is food quality on zomato 3x Better than Swiggy?? Both are platforms and should ideally be nearest in this.
Kepler
Stealth
9 months ago
May be Zomato has 'Zomato Everyday' which might have caused this
I doubt Zomato Everyday has become that significant already but đ
When you are public and your shares are going down so you pay the media houses to create your repo and show the competition as low as possible. I think inc42 should make all zero for Swiggy as they have not paid them.
True. But Swiggy is moving towards bad customer service with poor interactions on chat and email as they have reduced flexibility in policy. So I'd agree to that 0.5 score. (Not saying Zomato's any better)
Zomato share will perform really well. Take a screenshot of this comment and come back two-three years later
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SebastianFettel
Stealth
9 months ago
I've found zomato to be on the expensive side almost always. The experience with Swiggy has been better too.
Kepler
Stealth
9 months ago
Swiggy one minimum free delivery is at Rs 149, compared to Rs. 199 on Zomato Gold.
Biased and incorrect comparison. The comparison is way off! Swiggy is behind but not to this extent. For instance, most of the time youâll get more discounts in Swiggy than Zomato but here itâs just the opposite.
Kepler
Stealth
9 months ago
I have preferred Swiggy over Zomato for the last 2-3 years because of better discounts & logistics. Recently, switched to Zomato because of Everyday!
Agreed. Preferred Swiggy, now moved to Zomato but for another reason. Lack of customer service and strict policies.
BodyMist
Student
9 months ago
Bad data analysis by Inc42. Almost everyone agrees that Swiggy has better logistics, lower MOV for free delivery and better deals along with many excellent Swiggy exclusive restaurants.
At least in Bangalore I feel Swiggy delivers faster, but Zomato is often cheaper (more discounts). Honestly as a user theyâre both OP!
That said, Zomato recently moved to AI bots and that has made my experience much worse - they just say random things and piss you off as a user.
Swiggy doesn't have reviews yet and just relies on stars. That's my sole problem with it. I do think Zomato's UI is marginally better but not enough to pay higher for the food.
Swiggy sometimes has bad experience, like delay in delivery sometimes 30-45 mins
But Iâve found Swiggy Value for money. Also, instamart is an add-on with Swiggy One.
Zomato Gold no longer provides free delivery with Blink it.
Swiggy gives almost always better discounts although in recent few weeks I think Zomato has taken the lead but personally I think UX of Swiggy is much better and also their Swiggy HDFC card is also quite lucrative.
Many people I know use Swiggy only and keep Zomato for backup. The after sale service is also good and whenever there was an issue it was from restaurant side only.
Kepler
Stealth
9 months ago
It seems nobody is agreeing with analysis but however Swiggy did not react to this post by Inc42.
What kills Vibe with Swiggy is their app lags on scrolling filtered restaurants in the dineout section they've still not optimised it. Experience same lag in iphone 15 and samsung s23 with fast internet so it's not device/ internet issue.
Qwerty2398
Stealth
9 months ago
Survey is from Inc42. Yeah, it must be true then.
I will disagree. I am someone who orders every day from these apps. Itâs at least one time every day or sometimes could be 3-4 orders. Swiggy wins in every aspect. They always have better deals, less bill amount, better UI of app, better CX & availability of restaurants even during late nights. Most outlets close early on Zomato. I like Zomato only for their on-time delivery guarantee for gold members.
StealthProMax
Stealth
9 months ago
Couldnât be more misleading. Zomato seems to outperform on delivery in tier 2 cities but Years of better experience on Swiggy in Bangalore. Exceptional customer service
Zomato makes me brain dead and wanna break my phone every one off when I order from them. Wrong items most times and zero support. HATE zomato customer service.
Also, quality of food depends on the outlet itself & has nothing to do with being listed on Zomato or Swiggy.
SoftApp38
Stealth
9 months ago
Branindead analysis
xcalabarat
Stealth
9 months ago
Gets absolutely wrong on offers and discounts, if one uses Swiggy HDFC card 0 restaurants on Zomato that matches the price point.
And the only thing people in India care about is price points.
ProteinPancakes
Stealth
9 months ago
I use Swiggy. Itâs much better than Zomato in my opinion.
Kepler
Stealth
9 months ago
At this point, it feels like Grapevine should study Swiggy's users for market research, There seems to be a big overlap...
