Klarna CEO Hints at Major Workforce Reduction with AI

- Klarna's CEO, Sebastian Siemiatkowski, aims to reduce the workforce to 2,000 employees using AI. - The company has already cut its headcount from 5,000 to 3,800 and plans further reductions. - Klarna's AI chatbot, developed with OpenAI, is replacing hundreds of customer service agents. - Revenue per employee has increased significantly, but AI's contribution may be overstated. - Klarna is not planning layoffs but will not backfill roles as employees leave. Source: [Fortune](https://fortune.com/europe/2024/08/28/klarna-1800-employees-ai-replace-ipo/)