So I was told by the SBI rep that helped me through the process that my card was approved and I even e-signed the final docs and mentioned what address the

So I was told by the SBI rep that helped me through the process that my card was approved and I even e-signed the final docs and mentioned what address the card needs to be delivered to. 

However now I hear that the card has a “Return to Bank” status and the application is denied due to internal policy criteria. The IVR (automated call) says that it’s not due to credit standing. 

Anyone ever faced this?

SBI Cashback credit card