Is anyone using GenAI for customer chat support?  I see Zomato using GPT40 with Microsoft integration. Are there some other options that you guys have explored?   Typically human support agents fol...

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Is anyone using GenAI for customer chat support?

I see Zomato using GPT4-0 with Microsoft integration. Are there some other options that you guys have explored? 

Typically human support agents follow an SOP/ rule set to respond to chat queries. Seems like a true possibility that AI can simply do this job.