First post :)
Basically I want to figure out the best way to market a debit card for international spends.
We're offering zero forex, unlike literally anyone else. Just need to make more people aware of this offering since it's a big selling point.
What is your experience with DCs from an international spends POV? What can be done better there? Any hacks to get people talking about it?
Open to ideas/thoughts/criticism/feedback!
Already have a federal account in indMoney so while making an account in epiFi with the same pan and email it says 'unable to validate user's information'. Called the customer service they said it because we don't have service at your location. I didn't even give my location anywhere, what do you mean If it's a neo bank and doesn't support services based on location? Random Twitter support rant
Having used a 0 forex debit card from Niyo, this is what I faced: ATM charges at foreign locations was a surprise. I was able to withdraw around 9500rs (converted to INR), but at the end, it costed me around 420rs extra. That's 4.5%. So, maybe highlight on this point, and maybe waive off these charges 🤨, or communicate to customers clearly about these. Maybe tie-up with different foreign banks, to know the charges, and provide customers suggestions about which ATM to use.
I made a visit to Europe few months back. I used Niyo and Thomas Cook card and disappointed by both of them.
Let me share my experience in short.
Now, I'm going to raise consumer complaint for both of them for misleading me and not offering me the services I was intended to get.
I didn't find both of them any reliable, you should have cash in foreign countries. And what if the wrongly deducted amount is larger, I would be screwed there.
Shitty experience.
May be you can improve such experience with FI and train your CC guys to understand the problem in actual not paste the already fabricated template message.
Sorry about your experience bro. Thank you for sharing it 🙏
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