How's Insanely Good doing?

Ordered atta today, the delivery guy threw it on the floor. Flour everywhere, had to clean it up. Asked the customer rep to help, took 30+ minutes only to not refund me the money. I'd advice everyone to not use them if you live in South Delhi. Terrible customer facing staff members. Biz dev and engineers might be alright, but everything else at Swiggy sucks.

Swiggy losing market share big time , it seems that they are cutting down services in many cities and delivery agents started moving zomato etc. it seems started leverage load sharing with third party agents, causing attrition in Swiggy delivery agents.

Can someone share their business stories of cloud kitchen. Is it profitable? How much initial investment required? How did you chose what to sell among lot of varieties available?

Hi folks, I'm Aadit, Co-Founder & CEO at Zepto. We're one of India's fastest growing consumer internet companies and are today present across 10+ cities in the country. I'd love to chat with you folks about my journey in building Zepto, my thoughts on the quick commerce space, organization building, amongst other things. Ask away!

like ordering food at a discount or free food n number of times? Also, do yall put in extra hours/work on weekends in office during peak seasons(christmas, new year)?

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. From the bottom of my heart, - F*ck you Swiggy! - F*ck you for being insensitive towards customers - F*ck you to your policies that makes a customer suffer - F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery - F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience - F*ck your strategy and legal team to devise those cancellation policies

@swiggy PMs how are you able to segregate the dishes as 'Desk Friendly' in this feature? You could have either 1. Given an option to the restaurants to classify. However, this rather makes a false incentive to label for more visibility. 2. Give restaurants to classify a limited number of dishes. This still adds to false positives in the list. 3. Crowdsourcing. I haven't seen anything as such. But it sounds tedious. 4. Some form of ML segregation? But an AI feeds in the images sometimes or so I've heard- which leads to a nasty AI loop. Curious to know.