Product
Prod guys - where do you learn all the stuff related to product usage and performance... lately hard time gathering and going through all the stuff related to metrics and performance.. any sources for this highly appreciated
You need to understand what job your product does for your customer and measure metrics around that job. For example for ticket booking sites it can be time to book ticket, satisfaction with the experience and NPS .
You need to track these metrics over time and segment them across different types of users or products .
Thereโs a good book on this topic , Lean analytics , check it out.
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