Platform fee of Rs. 2? What's the biz rationale here? Increase revenue per user? That could be done by including the increased amount as part of the delivery fee? What am I missing?

Nothing stops them to make 15-20₹ platform fee along with regular delivery fee, so they keep seperate to charge more

Backend Engineer

Co-Founder

I was going to ask that. They shared some old circular for NBFCs for round up logic. Funny enough, I worked at an NBFC and it's quite opposite. RBI strictly asked everyone to round it it till 2 digits. Also rounding up isn't allowed.

Software Engineer

Sales Manager

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Swiggy response to extra charge issue

Swiggy response to extra charge issue- Grapevine

Swiggy charging extra money every order

Swiggy is slowly becoming unusable. They have already increased minimum amount in Instamart for free delivery from 99 to 149 to 199 now. This is really becoming a problem. Is there any other alternative to this? They are slowly showing their true colours now that they are aiming profitability.

Swiggy FEE Mafia

Yeah. But that's the price you'll have to pay for convenience. They were always gonna start making money one day

Consultant

Sales

None of the restaurants say they’re Swiggy one compatible

I’m having to pay a lot more in delivery charges. This is… weird?

What did they do to Swiggy one???

Software Developer

Welcome to Indian Startups's Private Community

What's wrong with swiggy? Delivery failures faced by many friends, are they rolling back ops or scaling back or out of money to hire drivers? Does anyone know ?

Swiggy issues

Founder

Despite being a one customer I have faced so many issues this week on swiggy! So frustrating.. 
1. delayed delivery, 
2. spoilt food, 
3. expired items (instamart) 

so frustrating to use this app?

Swiggy folks wth guys!?

Swiggy service is getting bad to worse

Product Manager

What Swiggy?

Corporate Strategist

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. 

The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. 

If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. 

They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. 

Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. 

This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. 

I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. 

From the bottom of my heart, 
- F*ck you Swiggy!
- F*ck you for being insensitive towards customers 
- F*ck you to your policies that makes a customer suffer 
- F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery 
- F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience 
- F*ck your strategy and legal team to devise those cancellation policies

F*ck you Swiggy!

Earlier Swiggy used to evaluate whether or not to charge the delivery fee based on the gross order value.. now it evaluates it based on net order value. 

Seems like a well thought plan . I'm curious to know how this pans out.. does it increase net PnL.


Anyone working for Swiggy, please share the learnings

Swiggy makes a small change to delivery fee clause

To file a complaint with Swiggy, you can contact their customer support team at 08093-158918 Make sure to provide them with all the necessary details related to your complaint....

How, do, I, complain, to, Swiggy, order?

Program Manager

Welcome to Software Engineers's Private Community

Work culture has become ultra toxic. Managers have started nano managing and literally are a pain in the ass. Product giving unrealistic timelines and leadership agreeing on the same without even consulting the developers and even if the developers are raising concerns, no fucks are given infact they are made to realise that this is how a startup should work. Literally everyone is working their asses off and still unable to meet the deadlines. Empathy is completely lost and WLB is a sham. People including me want to switch but are not even getting time to prepare.

Rant on Swiggy wlb

This is all trickling down from the Leadership, they are trying to cut down costs by any means. Already had one round of layoffs, now they are doing silent layoffs in the form of PIPs. 
  
 Also, Leaders have lost the long term focus and are trying to find out more and more short term projects related to profitability.  
  
 There was always this pressure of work, but in the past 7-8 months this has become unbearable with no empathy in the organisation.

Analytics Manager

- Swiggy and Zomato have raised platform fees to Rs 6 in key markets like Bengaluru and Delhi, up from Rs 5, marking a 20% hike.
- Capitalmind CEO Deepak Shenoy has significantly reduced his orders due to the increased fees, highlighting a shift in customer behavior.
- Customers are opting for direct restaurant orders to avoid the higher platform fees, with some even deleting the apps.
- Both companies initially introduced platform fees at Rs 2 per order in 2023 and have gradually increased them to boost profitability.
- The increased fees have led to a shift towards home-cooked meals and direct orders, impacting the revenue of these food delivery giants. 

 Source: Deccan Chronicle

Swiggy response to extra charge issue

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