GroovyDonut
GroovyDonut

Technical Knowledge in Csm and Sales?

Hi,

Curious to understand how many of you from the Sales or Customer Success teams understand tech

Currently as a Csm, I feel that I have a lot of knowledge gap in understanding tech, i feel it would be benficial for me to deep dive and be more knowledgeable in this aspect as it might help me in interacting with clients in a more technical manner and also liason with the product and engineering teams in solving my clients problems.

For example if my PM tells me that this issue will take 3 days to resolve i have no option but to agree to his terms as i dont have the technical knowledge to challenge his ETA.

It would also help me to explain to the client the root cause in a more technical manner and also why certain issues will take the time they are taking to resolve.

14mo ago
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