Amazon user experience

It's disheartening when you try not to harbor negative feelings towards someone, but their actions make it challenging. This little rant is regarding my recent experiences with Amazon.

As a loyal Amazon customer, Amazon has always been my first choice for online shopping. However, my relationship with Amazon has been deteriorating over the past few months.

Contacting Customer Service

Firstly, Amazon, why is it so difficult to contact you for an order-related query? Why do I have to hunt furiously for the CTA every time I need to reach customer service? And if my query remains unresolved, I have to go through the entire process again, explaining my issue from scratch. It’s quite disappointing to experience this from such a massive giant.

Delivery Executives and Sellers

Doorstep Delivery? Prime Membership? What is the relevance of these when they do not apply to "Prime Members"?

Yes, my home is on the 4th floor without elevator service (I’m not a privileged citizen, living in Bangalore). I understand the challenges delivery executives face climbing all four floors to deliver a product. I occasionally go downstairs to collect my order whenever possible. However, last week, when I was sick with a fever and confined to my bed, I asked the delivery executive to bring the package to the 4th floor. A few minutes later, I received a message that the delivery attempt had failed. I tried to contact the delivery person, but my call was cut off.

I called Amazon customer support, and they assured me the delivery would be re-attempted and necessary actions would be taken.

The next day, I received a call from the delivery executive. Unfortunately, I was in a meeting and asked for the delivery to be made to my door again. The same scenario repeated.

Do you all think the Amazon user experience is transparent? Can anyone help me how I can contact their customer service executive.