I made a visit to Europe few months back. I used Niyo and Thomas Cook card and disappointed by both of them.
Let me share my experience in short.
- Niyo have not implemented some "3D-Secure check (SMS-TAN, PIN, etc.)", so their card didn't work on EU payment gateway named logpay, this is what logpay told me, while Niyo had no clue why their credit card was not working for online payment.
- I had used tap and pay feature on both Niyo and Thomas Cook, it worked sometime, failed other time. Tried booking a tram ticket, both failed, no money deducted, upon coming to India both detected the money!
- Mailed to Niyo and Thomas Cook, Niyo took 15 days to return the amount while the shittiest among them is Thomas Cook, idiots made me fill all the unnecessary details my passport, etc. which they already have and then after 60 days says that the other party has denied the return as I've used the service.
- Niyo guy told me that they don't check the CIBIL for issuing the CC as their CC is FD backed, and they ended up checking it and I saw a dropped in my CIBIL score as I've already availed a CC from Axis.
Now, I'm going to raise consumer complaint for both of them for misleading me and not offering me the services I was intended to get.
I didn't find both of them any reliable, you should have cash in foreign countries. And what if the wrongly deducted amount is larger, I would be screwed there.
Shitty experience.
May be you can improve such experience with FI and train your CC guys to understand the problem in actual not paste the already fabricated template message.