Not an Anti India or Indian hating post but I work in sales and I’ve discovered that Indians act so entitled as if they’re some high and mighty royals who have transcended from heavens above when interacting with anyone who’s calling them after they themselves requesting for it.
Half the times these dumb clowns can’t even articulate 2 sentences together in English and struggle to understand what you try and tell them but act like they know it all.
We’ve got to clean up our act as customers and human beings before we make a bigger mockery of ourselves than what’s already out there. No wonder we’re categorised as the cheap hooligan crowd outside.
Me dumb clown, no string together sentence in English. You selling? Me customer? You want me lick your ass? Me not likely :(
I mean basic English can be expected , Pretty sure that is a requirement in any organisation these days.
I don't think English is such a hard requirement. This would be true if you grew up in decent cities but definitely not true for a large chunk of the population.
We value money more than time. So always trying to save Rs 5 and wasting 2 hours for it.
We’re willing to spend 10₹ every month for a low quality product rather than pay 100₹ for a product that’ll last us a year.
And what's wrong with that? Being expensive does not always equate to higher quality. Most people can't disposable income on expensive stuff just to see if "this expensive stuff is better than the other expensive stuff". I purchased an expensive pair of Addidas flipflops costing 20x the street version but they didn't last one year. Now I have trust issues and won't buy expensive flipflop.
You seem to be under the illusion that the world works the way you've imagined/studied.
Every market is different and Indians pay for the problems we want solved. Most cases of cribbing sales folk I've seen are from people selling items which worked in the "western nations" to people with disposable income. Since you used English communication as an example, I'm inclined to put you in that category.
You have a fair point on the problems. But there are certainly issues. I have worked with 4 Indian clients and all of them have a tendency to treat you as Service company when you had clearly sold a product after a POV. All the 4 keep changing the goals of what a successful ROI looks like and there is a particular tendency of unprofessional reaction when requests are rejected. I am talking about massive companies. I am beginning to think that this might be a big reason why India focussed Saas would suffer. I hope I am wrong. You can not build product companies with service mindset. Entirely possible that companies would need to reinvent how to do business discovery in India. But as of now looks like Indian mindset problem.
Honestly speaking, I've never worked in sales (I've worked retail but that's different) so I have no idea of the sales POV. The points you're making seem very legitimate. I can imagine clients saying "swalpa adjust madi" and asking for unpaid customisations.
However, two things :
Since I worked retail I know customers are already trained to expect different types of after sale service for different products. So I don't think the problem should be generalized to customers at large.
There's a world of difference between the comment you made and the diatribe OP wrote. Yours actually fosters a discussion.
Why is being able to communicate seen as a measurement of a good potential customer? That's just shallow. Sell in France, Thailand, Portugal, Italy and you're gonna get 0 English.
Really don't get the hate of not being able to speak English which is not our mother tongue.
Tu bechna seekh le. Tujhse bik nahi raha, that's the issue.
Not true. When you’re selling to someone who’s in the mid management level or senior management level of a company. It’s expected that they know how to at least communicate in English as it’s the common business language across the globe.
I don’t know what’s the whole I’m a Hindi speaker I won’t learn or use Hindi gimmick we’ve got going across the country. Even Government schools teach English as a subject even if it’s not an English medium just for the very reason that it’s what you’d need to communicate with people. I don’t think there’s any decent college who’s medium is not English.
We want Hindi imposition across the country which doesn’t make sense but we are anti English. The reason I’ve used Hindi and not other languages here is that in my career so far I’ve seen South Indians are still okay to speak in English. It’s the North Indians that I have had more “speak to me in Hindi else hang up” kinda calls with.
So you should learn to speak in Hindi if your clients are comfortable in it. Or don't call such clients. End of story. But thinking someone will learn English so that they can understand your sales pitch....
Lmao. Reading it out loud is making me burst out laughing.
So let me get this straight:
Well, if you're so fed up, go sell your products to Firangis. We don't give 2 hoots about you or your company.
Ah my overly patriotic grapeviner. If only you paid attention to what I mentioned at the start of the post before trying to prove your nationalism here.
To address your concerns obviously only a person selling to Indians would know how they are , I clearly don’t see how me selling to Indian clients makes me unable to talk about them.
Fun fact I’m also Indian. So don’t you think I’d also want us to not look like clowns ? So think of this as some kind of tough love rather than me attacking your sweet motherland
What I’m trying to say is customers / clients have to start respecting people who work in the service industry or people who are helping them with their requirements. Gone are the days where “Customer Is King” and you’d bend over to please your client.
Understand the product you want , Listen to what the seller or service provider is saying and research. This is not some kind of fish market where you come and say I’ll give you 300₹ if you want you take and hope for the seller to take the bait.
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