Klarna CEO Hints at Major Workforce Reduction with AI

• Klarna's CEO, Sebastian Siemiatkowski, aims to reduce the workforce to 2,000 employees using AI.
• The company has already cut its headcount from 5,000 to 3,800 and plans further reductions.
• Klarna's AI chatbot, developed with OpenAI, is replacing hundreds of customer service agents.
• Revenue per employee has increased significantly, but AI's contribution may be overstated.
• Klarna is not planning layoffs but will not backfill roles as employees leave.

Source: Fortune