Ola Electric's Persistent Failures and Customer Dissatisfaction

• Ola Electric's electric scooters have a 75% failure rate due to design defects in the Human-Machine Interface (HMI).
• Despite being aware of the issue, the company chose to focus on the 25% that worked, ignoring the potential risks to customers.
• The company's shares dropped by 9% following a public spat over the scooter's deficiencies.
• Ola Electric has received a show-cause notice from the Central Consumer Protection Authority (CCPA) for alleged violations of consumer rights.
• The company's market share has declined from 52% in April to 27% in September, and it faces over 80,000 complaints per month.

Source: Morning Context