I came across many people stating that using gen AI they are gonna to automate customer service, How they are gonna get speech in real time without any loss and fine-tune models according to their needs and how they will fix things to give an Indian accent pitch.. how it will provide human touch 😶🌫️
Tech is actually the easy thing when it comes to customer service.
New models are advanced enough to understand speech even with an accent. And you can fine tune the model with a rag system. All this in real time. The hard part is how you use all this tech to get the support service right.
And yes the human element is a very important part. Just consider an example like a large sum of money got deducted from your bank account. Then what will you do? Will you be okay with a bot reply to wait 24 hours for them to resolve the issue? No You would want to talk to an actual bank employee and answer the question where the f is your money and by when do you expect to get it back. Even though the final answer you get would be the same it's the assurance element which a bot can't copy in this case.
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Thoda ruko. Models on the way hain
Customer service can also be automated using GenAI based chatbots. Indigo already uses ChatGPT based customer chatbot
It's IVR afaik , few companies are working to provide human-like conversation with AI
Who are called Gen AI? I only know Gen X ,Gen Z, Gen Alpha.
Is anyone using GenAI for customer chat support?
I see Zomato using GPT4-0 with Microsoft integration. Are there some other options that you guys have explored?
Typically human support agents follow an SOP/ rule set to respond to chat...
Is there any one working on conversational AI, which acts as a chat gpt having enterprise data knowledge .. through speech to speech? Or any suggestions for open source/ any sources for reference.
