Csm
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Software Engineers
By · Software Developer
I have around 6 years of IT work experience, in which 2 years in RPA and 1 year of CSM during covid and later 3 years in Web technologies. How should I frame my resume if I'm planning to switch company and apply for web (cloud)based jobs?
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Product Managers
By · Customer success
Technical Knowledge in Csm and Sales?
Hi,
Curious to understand how many of you from the Sales or Customer Success teams understand tech
Currently as a Csm, I feel that I have a lot of knowledge gap in understanding tech, i feel it would be benficial for me to deep dive and be more knowledgeable in this aspect as it might help me in interacting with clients in a more technical manner and also liason with the product and engineering teams in solving my clients problems.
For example if my PM tells me that this issue will take 3 days to resolve i have no option but to agree to his terms as i dont have the technical knowledge to challenge his ETA.
It would also help me to explain to the client the root cause in a more technical manner and also why certain issues will take the time they are taking to resolve.
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Business Roles
By · Customer success
What’s the average pay for a CSM - North American Region (Night Shift) with 3 YoE?
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