Csm

Hi, Curious to understand how many of you from the Sales or Customer Success teams understand tech Currently as a Csm, I feel that I have a lot of knowledge gap in understanding tech, i feel it would be benficial for me to deep dive and be more knowledgeable in this aspect as it might help me in interacting with clients in a more technical manner and also liason with the product and engineering teams in solving my clients problems. For example if my PM tells me that this issue will take 3 days to resolve i have no option but to agree to his terms as i dont have the technical knowledge to challenge his ETA. It would also help me to explain to the client the root cause in a more technical manner and also why certain issues will take the time they are taking to resolve.