Currently I’m in a 600 member saas company with 23L CTC (60% fixed) - Account Management role. The culture is great and the work was joyful until 3-4 months back. Now its not that joyful nor am I enthusiastic about the company’s future.
I have an offer from a 200 member saas company who has grown rapidly even in such economic conditions. Getting an offer of 18 to 20L (90% fixed) - CSM role.
What would you choose if you were in my place?
As said above CSM can be tricky. What aspect of CS activities will you be handling? Complete end to end from onboarding to retention/churn management? If you have a retention/churn/upsell aspect in your compensation model then take a call only after a thorough research in the product and the addressable market. If the product fit is bad, you'll be fighting a losing battle everyday, and might even get fired (as I have seen with plenty of folks around me). Good luck
The onboarding is handled by a seperate team so is the renewal/upsell/expansion. CSM is responsible for overall engagement and making sure all things are running good and making the land fertile for the renewal teams to thrive.
Also they are a cybersecurity compliance product and started right before covid and gave been on a steady strong growth since. Raised 2nd round of funding. They have added a lot of customers over these years even as other saas companies struggle. Pretty sticky product too since its in compliance.
Spoke to couple folks and they say founders a re very judicial with spending and want sustainable growth.
The money is still higher.
CSM however is very different in different companies- speak with some current and previous employees.
Less employees means more scrutiny of work.
I would also consider commute here.
Will take up blindly if it is remote and day shift
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