What would you do?
Currently I’m in a 600 member saas company with 23L CTC (60% fixed) - Account Management role. The culture is great and the work was joyful until 3-4 months back. Now its not that joyful nor am I enthusiastic about the company’s future.
I have an offer from a 200 member saas company who has grown rapidly even in such economic conditions. Getting an offer of 18 to 20L (90% fixed) - CSM role.
What would you choose if you were in my place?
Talking product sense with Ridhi
9 min AI interview5 questions
As said above CSM can be tricky. What aspect of CS activities will you be handling? Complete end to end from onboarding to retention/churn management? If you have a retention/churn/upsell aspect in your compensation model then take a call only after a thorough research in the product and the addressable market. If the product fit is bad, you'll be fighting a losing battle everyday, and might even get fired (as I have seen with plenty of folks around me). Good luck
The onboarding is handled by a seperate team so is the renewal/upsell/expansion. CSM is responsible for overall engagement and making sure all things are running good and making the land fertile for the renewal teams to thrive.
Also they are a cybersecurity compliance product and started right before covid and gave been on a steady strong growth since. Raised 2nd round of funding. They have added a lot of customers over these years even as other saas companies struggle. Pretty sticky product too since its in compliance.
Spoke to couple folks and they say founders a re very judicial with spending and want sustainable growth.
The money is still higher.
CSM however is very different in different companies- speak with some current and previous employees.
Less employees means more scrutiny of work.
I would also consider commute here.
Will take up blindly if it is remote and day shift