Csm

Ive been working in the Indian SaaS industry for last 3.5 years. Working with global customers from India has been a wonderful experience. I want to take it a notch up and work side by side international folks. UAE is the first destination that comes to mind. Anyone who’s moved to the UAE or ME SaaS industry? What would be your template? Ps- I am a CSM

Hi, Curious to understand how many of you from the Sales or Customer Success teams understand tech Currently as a Csm, I feel that I have a lot of knowledge gap in understanding tech, i feel it would be benficial for me to deep dive and be more knowledgeable in this aspect as it might help me in interacting with clients in a more technical manner and also liason with the product and engineering teams in solving my clients problems. For example if my PM tells me that this issue will take 3 days to resolve i have no option but to agree to his terms as i dont have the technical knowledge to challenge his ETA. It would also help me to explain to the client the root cause in a more technical manner and also why certain issues will take the time they are taking to resolve.