Furlenco payment/ collections

Just saw a couple of Reddit posts about Furlenco not taking back their furnitures and literally ghosting customers. Their website is also down and tells you to use the app instead. Why would you (PM?) halt a complete website experience until the new one has been built? Seems fishy. Would help if anybody working with Furlenco here could comment. ( On a completely unrelated note, I just placed a return request for my rented furniture with them 🥲)

My furlenco tenure was getting over hence I bought similar items from furlenco before the tenure ends.(Didn't want to renew it, wanted new one) They never came to pick up the old items. I called CS team they said they have raised a request for pickup. 2 days later they pickup the items. In the app I see an outstanding bill. When I enquire about the same. They tell me as per the T&C you were supposed to return 1-7 days before the tenure ends. I had to call them on the day of tenure end and remind them please take it back. The funny part is the new items came on the day tenure ends (very quick to operationalise this) They called me a gazillion times to remind me to renew the old items before tenure ends. Not once they called to tell me that return has to be done prior. I tried convincing the CS team that I bought the new similar items from furlenco itself. No response. They're rude sometimes. I believe this is a dark pattern. Hiding relevant information regarding payment in T&C. Not reminding the customer once about the consequences. I asked one of the CS members if they think this is fair. They said no it's not fair, but system is like this. What do I do now? How do I take this forward? Anybody from furlenco who could help?

Heard from the network that Furlenco is being acquired

Any feedback on buying refurbished Furniture from websites like Furlenco in Bangalore?

Looking for websites to rent furniture for as I will be moving to an unfurnished apartment soon. For most of the things I am thinking of directly buying second handed as it seems cheaper that way, but for mattresses and some kitchen furniture, I'm thinking of renting them as the prices for new are very high. So far I have shortlisted Furlenco, Cityfurnish & Rentmojo. Does anyone have any experience with these sites, especially for mattresses as that is my main concern? Also would it make sense to go for a water purifier subscription from livpure or get a new water purifier?

I wanted to know more about someone in UX who's worked there!

I am shifting Sarjapur to a 1bhk flat, don't have much furniture other than a mattress and cooking essentials. I want to know if it makes sense to purchase or rent as I'm not thinking of staying in the same flat for more than a year. I will be living alone with friends crashing over the weekends sometimes. If you know some place nearby Sarjapur for renting stuff cheap or any help setting things up is appreciated. I have only checked on rentmojo (seems the best option as of now), furlenco (expensive).