Zepto weird (smart) UX

So zepto has a 'Remove' delivery button inside the bill details. This is a very smart way to make money, since this button is situated inside the details part. But on the other hand it feels a bit weird, if I miss opening the details I might have paid 27 rupees more. What are your thoughts?

samosa

Stealth

6 months ago

How exactly would you have paid 27 more in this situation?

nanKhatai

PhonePe

6 months ago

If someone does not click on the detailed view button for bill, you would never see this button to remove delivery fee

nanKhatai

PhonePe

6 months ago

I attached a screenshot after clicking on the remove button, I should have attached the before one

See more comments

BiryaniEnthu

Stealth

6 months ago

They are not adding Platform Fee to you?

nanKhatai

PhonePe

6 months ago

Zomato does that, have not seen zepto do it yet

BiryaniEnthu

Stealth

6 months ago

Don't update your app then. They are charging 2rs Platform fee. 😢

See more comments

Corpdaaku

Student

6 months ago

Isn't this a part of dark web design patterns? many companies do it.

FreshlyBrewed

Good company

6 months ago

Zepto also recently added zepto passes to orders without consenting consumers. Defo dark web design patterns

ShaggyDoo33

Stealth

6 months ago

This is a very unethical dark pattern. Forces users to pay more than what is required. And hiding it inside the pay details is even more dark.

Sexy

CARS24

6 months ago

See dark patterns in UX

RattuTota

Stealth

6 months ago

This is a good example of dark patterns in design. Thank you!