I don't understand why they add Service charges, Platform charges, container charges, traffic charges, rain charges....this charges.. that charges apart from Item value and GST (which is a huge amount)... better to keep a cook at home and pay him/her indeed.  On food items also they are charging GST...

Why shouldn't they add it? 
 After all, they are running a business

Software Engineer

Definitely they should charge...but I am talking about platform charges, rain charges and other charges

Human resources

They are running a business. The era of freebies is coming to a close.

Recruiter

The real test would be see how the retention & adoption is after they remove all freebies

Associate Product Manager

If distance > 7 kms, full delivery charges will apply

Free Delivery on Zomato Gold & Swiggy One now limited by distance