DancingBoba
DancingBoba

Building customer success from scratch

Guys I have joined a saas startup 2 months back as a customer success lead and have been given a daunting task of developing customer success from zero.

Previously engg team used to handle it and I am the first employee in customer success.

The customers are majorly in California and the neighbouring states. The company is 6 years old and they provide you can say ERP for hotels.

I need to develop a plan to identify the customer health and build something that compliments the support team too

8mo ago
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