They focused more on sales and marketing rather building right product to market
Being an ex byjus at leadership level I have personally seen products team were forced to build things as per marketing needs not what market demands
Bringing innovation nor raising engineering efficiency nor focus to solve tech debts were considered
Adding fuel to fire, the new leadership imported lot of program managers who merely did calculated no of person vs number of days.
Erosion of good tech folks post the above import impacted the quality and speed by which product has been built.
End of pandemic played a major role making online education obsolete.
Adamant founding team paying the price now