I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund.
The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty.
If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered.
They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges.
Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount.
This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers.
I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong.
From the bottom of my heart,
- F*ck you Swiggy!
- F*ck you for being insensitive towards customers
- F*ck you to your policies that makes a customer suffer
- F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery
- F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience
- F*ck your strategy and legal team to devise those cancellation policies
