Maybe they rolled out a change for it in evening. Even I am seeing that amount as 6 from today

Consultant

There is a GST on that Platform fee as well if you check under GST & Restaurant Charges 🤭

Corporate Strategist

Software Engineer

Why is the Swiggy platform fee variable?

Product Manager

Why is the Swiggy platform fee variable?- Grapevine

Swiggy is slowly becoming unusable. They have already increased minimum amount in Instamart for free delivery from 99 to 149 to 199 now. This is really becoming a problem. Is there any other alternative to this? They are slowly showing their true colours now that they are aiming profitability.

Swiggy FEE Mafia

Yeah. But that's the price you'll have to pay for convenience. They were always gonna start making money one day

Sales

Welcome to News Discussion's Private Community

Swiggy response to extra charge issue

Welcome to Indian Startups's Private Community

Earlier Swiggy used to evaluate whether or not to charge the delivery fee based on the gross order value.. now it evaluates it based on net order value. 

Seems like a well thought plan . I'm curious to know how this pans out.. does it increase net PnL.


Anyone working for Swiggy, please share the learnings

Swiggy makes a small change to delivery fee clause

I am fed up of paying platform fees.

what started from Zomato has reached till Myntra via swiggy.

Buy subscription, still pay platform fee?

Customer Cutieya h?

WTF is this Platform Fee!

Senior Consultant

I have a genuine question. I am a frequent user of Swiggy Instamart, as I’m sure half of us here are. I’m always baffled by the crazy amounts of discounts swiggy levies on the MRP. I’ve bought basic household groceries at a discount of 50% and more. Not through a coupon code, just slashed prices. With swiggy going profitable, how do they manage to do so? 

Do they buy products in bulk from a cheap source? Why does my neighborhood shopkeeer not know about this? I have so many questions!

Swiggy and their discounts. How?

Product Marketing Manager

- Swiggy and Zomato have raised platform fees to Rs 6 in key markets like Bengaluru and Delhi, up from Rs 5, marking a 20% hike.
- Capitalmind CEO Deepak Shenoy has significantly reduced his orders due to the increased fees, highlighting a shift in customer behavior.
- Customers are opting for direct restaurant orders to avoid the higher platform fees, with some even deleting the apps.
- Both companies initially introduced platform fees at Rs 2 per order in 2023 and have gradually increased them to boost profitability.
- The increased fees have led to a shift towards home-cooked meals and direct orders, impacting the revenue of these food delivery giants. 

 Source: Deccan Chronicle

Customer Backlash Over Increased Platform Fees by Swiggy and Zomato

Journalist

Swiggy charging extra money every order

India's retail distributors are pushing the antitrust authority to look into Blinkit, Swiggy, and Zepto for what they claim are predatory pricing tactics that threaten local retailers. Quick commerce is booming, but it might be messing with the traditional distribution game.

Retail Distributors Call For Antitrust Probe Into Blinkit, Swiggy, Zepto Over Unfair Pricing - Looma News

Unfair Prices By Swiggy, Zepto, and Blinkit?

Do you agree with this rating?

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Zomato hikes platform fee it charges users in key markets

The author calculating the percentage increase from 3 to 4 - peak analysis report

Why is the Swiggy platform fee variable?

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