Zomato - Incomplete order

Hey, So I ordered 2 subs from Swiggy after a long time (2016-17, when I had a very horrible experience with them). Subway was only open there. Ordered 2 subs and they delivered only 1. Asked for a photo (there's no option for video). I shared the pics. They said we'll take care next time and refused to provide any support. Flat out refused refund or replacement. What are my options now? I read it's pretty common with Swiggy. Never had this issue with Zomato where they had to commit frauds to earn.

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. From the bottom of my heart, - F*ck you Swiggy! - F*ck you for being insensitive towards customers - F*ck you to your policies that makes a customer suffer - F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery - F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience - F*ck your strategy and legal team to devise those cancellation policies

Is Swiggy in trouble? Every time I try to order they are either delayed or don't have any delivery partners. There seems to be some ops issue. Doesn't seem to be as reliable as it used to be 2 months back.

Tried ordering from ola foods, payment done, order got accepted, it's been 2hrs didn't receive the food even the restaurant is not picking up the call. There's no customer care number for ola foods. Do they expect us to mail them & then within 48 hours they will look into the matter.

I remember nov-dec 2023. I hardly ordered from Zomato. It was always Swiggy. I read the numbers aswell and they were doing good in terms of market share. 6 months down the line, I never open Swiggy app now. Zomato has stuck with me. I don't know what made me stick with Zomato so much so that I have there premium membership. Its coming from someone who hated Zomato in 2023, to now having there membership. Just checked thw Swiggy market numbers, and they are doing not so good. They are sinking. They are planning for IPO so they should have been good, but they aren't, why so?

This is based on an analysis of 24 K reviews on iPhone & Android phones between Jan to Nov 2023 conducted by Clootrack. The results though look a lot skewed as Zomato outperforms Swiggy by 3-4X in every parameter, How do you look at these results, Do you agree with this analysis?

Ordered atta today, the delivery guy threw it on the floor. Flour everywhere, had to clean it up. Asked the customer rep to help, took 30+ minutes only to not refund me the money. I'd advice everyone to not use them if you live in South Delhi. Terrible customer facing staff members. Biz dev and engineers might be alright, but everything else at Swiggy sucks.