Zomato loyalist here, but I sincerely hope Swiggy cashes in on this.

What's the difference between Swiggy and Zomato Share your thoughts and opinions

Zomato introducing separate veg deliveries, Indian mom would be very happy. Any risks you see in this implementation.

This is based on an analysis of 24 K reviews on iPhone & Android phones between Jan to Nov 2023 conducted by Clootrack. The results though look a lot skewed as Zomato outperforms Swiggy by 3-4X in every parameter, How do you look at these results, Do you agree with this analysis?

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. From the bottom of my heart, - F*ck you Swiggy! - F*ck you for being insensitive towards customers - F*ck you to your policies that makes a customer suffer - F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery - F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience - F*ck your strategy and legal team to devise those cancellation policies

Such a sad day for all of Swiggy folks out there. 💔 Swiggy’s private feed is full of layoff messages. More power to you guys, Swiggy doesn’t deserve you. You will do better wherever you go. ❤️ Please reach out to me in DM’s if you need any sort of help or referrals. Will try my best to help in any ways I can. Some of them worked their ass off for NYE and now this is how they have rewarded them. Everything looks like a script from last year. Same fu*king 5-10 min speech for the layoff announcement. Same severance, same method used for the layoff. Now the same consolation phase will start for the existing employees by the leadership. I hope I am wrong, but with the current ways of working, Swiggy is doomed to fail!

- Zomato's market share in India's food delivery sector has risen to around 55 percent, according to various brokerage firms. - Swiggy, which once dominated with a 52 percent market share in 2020, has seen its share fall to 45 percent. - Zomato's management reported a significant increase in market share in Southern cities during an earnings call. - The company attributes its success to early investments in non-metro cities, despite initial concerns about profitability. - This shift comes as Swiggy prepares for its initial public offering, facing increased competition from Zomato. Source: Moneycontrol

Food tech market is 50B+ ( duopoly) Most of my friends use swiggy for everything like food, groceries and dine out. They say Zomato sucks in ui ux and 3rd grade restaurants are there at Zomato, swiggy is better at offers and quality restaurants. Zomato peak stock value was 180inr, which makes it a 15B firm, by that logic swiggy can get even 20B ipo. PS - Baron capital already raised swiggy valuation to 13.9B usd What do u think guys?