Can't understand Gen Z

I am currently preparing for product management interviews. When I try to solve case studies I am not able to empathise with Gen Z. When someone asks to improve an app I am like, "dude it already has so many features what else do you want". When I read the pain points of Gen Z I don't even understand how can such simple things can be a pain points for someone. It is like people don't want to do anything on their own