PerkyWalrus

[Case Study] Solving Accidental Orders

Attached picture is the case.

It might be funny at the beginning, eventually the topic moves out to accidentally placed orders in Q_Comm.

How to solve such cases?

From Consumer Side:: Few say app lock - okay Few might say - not saving cards -> if wallet is topped up in thousands, still can be an accidental order

From Brand Side:: Auto-read OTP - why should payment involved verifications need to auto read OTP? Cancel order - Since the max deliveries happen in < 15 mins, they don't have option to cancel?

Kids, these days have gained quick knowledge on how to use mobile phones, how should this be solved in the long run?

12mo ago

Talking product sense with Ridhi

9 min AI interview5 questions

JumpyRaccoon

Stealth12mo

"No CVV was required."

TBH I totally despise this feature (though I use it in Zomato/Blinkit). This has to be the culprit. While auto read of OTP has become almost a norm in most apps, the CVV being stored is a feature that could've been avoided in the first place. I'm curious to know what real world problem it solves in one app when I'm going to manually key-in the CVV in every other app/website I'm using.

WobblyRaccoon

Hexagon12mo

Once you secure your card on a given app/website it doesn't asks for cvv everytime, this is common practice user will have for frequently used apps to have the card secured and avoid thr hassle to enter details everytime

JumpyRaccoon

Stealth12mo

Yes, and I've been trying to avoid securing my card in most apps. Zomato/Blinkit is the only place I've done it too. I still prefer keying in the CVV though; makes me feel in control. This is quite same as tap and pay at the POS while using our credit card. I disable that feature and prefer entering my pin.

SwirlyTaco

PayTM12mo

Auto read OTP is the culprit here. I've been a victim too in one such case where I pressed proceed and thought there would be another step. But no, it just went to payments page, sent an OTP and processed it by auto reading. All happened just within seconds. I didn't actually want to do that transaction, I was just looking for the final amount to be paid. Gladly I had an option to later cancel the order

WigglyPenguin

Stealth12mo

auto reading OTP and showing OTP without opening the message are the worst features ever

users are providing access to read their messages which is a violation of privacy

also it makes it easier for scammers to steal your OTP

WobblyRaccoon

Hexagon12mo

I want to see understand what would have happened if this was COD order, will the delivery boy would have still pressed to accept it

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