Hello All ,
I went on an international vacation and someone stole my credit card and did 2.5 L in INR worth of transactions .
While I was checking in the hotel I received a mail and sms for 2 transactions which makes it 2.5L INR and 5 declined transactions of 4.8 L as the card declined the limit . I blocked the card & approached the bank to raise a dispute.
I had reported this to my bank in under 4-5 hours of it happening I was told by the phone banking team that the TAT is 90 days and I will get a temporary limit till the case is solved . Simultaneously, I had reported the stolen of card and got a physical complaint to present it to the bank.
Within 24 hours I received a mail from the bank that I have shared my pin and the person has used the card and also told me to make the payment to avoid the further charges.
The card was tap & pay mode where you don’t require a pin. Hence , the transaction went through.
PS - I did take travel insurance and have spoken to them also but I am not sure whether it will work or not as the representative said we will look into and revert.
I wrote a mail to RBI to help me in this matter , can someone suggest me what else can be done ? It is causing me unnecessary stress now. What happens in the scenarios like this ?
You need to prove that these are tap transactions to the bank. Ask them to credit temporary credit for the amount into your account until this matter is resolved. Have all the necessary proofs and approach the bank. If you dont get relevant response, approach RBI ombudsman with the same.
Next time, remember these things -
Axis bank was in news recently for too many unauthorised international credit card transactions. Maybe a breach which the bank is not accepting and trying to get the amount from users, search axis bank credit card fraud
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