It's absolutely worst and pathetic.
I had opted for their service when I was shifting from one city to another and finding a place in the new city.
They kept saying they are going to visit but on the day of visit they just marked the properties as already taken by someone else.
So I travelled on a weekend to finalize at least one property but their representatives kept stalling me by giving one or another excuse.
I reached one-two properties by myself at the appointment time and when I called the representative they just said this property is not available anymore.
When I went back post weekend, the same cycle continued marking property as taken just at the appointment time/day.
Ultimately and fortunately I found a good property via a broker in a timely manner.
So never ever go for their plans as a tenant for sure; unless you want to waste your hard earned money.