How to control heavy emotional conversations
Startups and business are hard and sometimes I have to resolve some very emotional drama/ meetings. Esp. When a female colleague involved.
They start crying and it becomes very complex. Sometimes they are correct, sometimes they are overreacting but in all scenarios I feel I am not able to handle such super emotional conversations at work.
Many a times the emotion is also not related to work but their normal life and i feel extremely incapacitated to even say anything.
Wwyd?
Apna paycheck banta. Chai piye janta. Why do you care? just eat imaginary popcorn while nodding your head in a consoling manner.
this.
avoid early stage startups. why go to a road side hotel and complain the food is bad or serivce is bad.
Don't try to control.
Intentionally loose the debate. Intentionally make the other person win.
That's the only way. You will be rewarded later.
-
People just want to be heard. You don't have to fix their problems, you can't. Esp if it's a personal life related issue. Tell them what you would do if you were in a similar situation. You've given advice without telling people what to do. And if they're overreacting, show a different perspective - this is you telling them that they might be overthinking a situation. May work, may not. Does not matter.
-
If it's a work related issue and you're the manager - genuinely try to help, make their life easy in some way. If you're a colleague, do point 1.
Based on your interaction, it seems these resolutions are important part of your job. Not sure how I can help here, but, the most basic thing you can do is listen to the person. While you do that, get as much info as you can, and provide them with solution if you can. Else, ask them that you'll get back, and get an professional opinion from people you trust and know can help you in this regard. At the end, based on all inputs, take a call and be fair and honest in providing the response, while keeping in mind that the way you convey anything is more important than what is conveyed, so, frame it across
If you can then do it otherwise just ignore.