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SillyWalrus
SillyWalrus
Stealth

Is there a future for Customer Success or no?

I've been approached recently by a Series B company to lead their Customer Success team for a specific region. But honestly, I'm a bit uncertain about continuing in this industry. Currently, searching for alternative paths that could potentially be a better match for me. So, I thought I'd ask here to gather some perspectives from you all.

Brownie points if you could help with alternative paths you think I could explore.

16mo ago
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SwirlyRaccoon
SwirlyRaccoon
Target16mo

Having customer success would be a strong background for moving into product management, but mainly within the same firm. You now have the advantage of knowing how your product work, and then the ultimate experience of working with end users as well.

SwirlyPickle
SwirlyPickle
Google16mo

Is it possible to move into b2c pm after it? Is it only possible to switch in the same industry/company?

SwirlyRaccoon
SwirlyRaccoon
Target16mo

Same company, and then industry has better chances, because of your experience. But, do try your level best

ZippyMochi
ZippyMochi
Stealth16mo

The real future is in AI assisted customer success imo. If you can crack that somehow it would elevate you in the industry.

SillyWalrus
SillyWalrus
Stealth16mo

CS being a very Relationship oriented profile, where do you think AI could help?

ZippyMochi
ZippyMochi
Stealth15mo

Just sorting queries itself is a good start imo. Maybe train a model on company data and customer chats. Not sure though, I'm not an expert on AI models.

FluffyNugget
FluffyNugget
Swiggy16mo

With AI, maybe not.

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