I've been approached recently by a Series B company to lead their Customer Success team for a specific region. But honestly, I'm a bit uncertain about continuing in this industry. Currently, searching for alternative paths that could potentially be a better match for me. So, I thought I'd ask here to gather some perspectives from you all.
Brownie points if you could help with alternative paths you think I could explore.
Having customer success would be a strong background for moving into product management, but mainly within the same firm. You now have the advantage of knowing how your product work, and then the ultimate experience of working with end users as well.
The real future is in AI assisted customer success imo. If you can crack that somehow it would elevate you in the industry.
With AI, maybe not.
Most of the CSM roles are offered by B2B SaaS companies. I believe there are two paths that can be taken post-
People who have worked and are in a similar ro...
Lead social, brand, perf, SEO, partnerships, community, growth, pretty much everything across zero to fairly high budgets. Happy to help.
