Swiggy Nightmare

I never thought I’d be writing this, but after my experience with Swiggy on the night of October 9th and the early hours of October 10th, I feel compelled to share what happened.

It was around 2 AM when I placed an order from Burger King , hoping to enjoy a late-night meal. Everything seemed normal until I noticed the delivery guy on the tracker wasn’t moving from one spot. I waited patiently for over 30–40 minutes, thinking there was perhaps a minor delay. But when I realized something was off, first I reached out to delivery agent asking what is happening he told there is an another order needs to be delivered.I reached out to Swiggy’s customer support as well to check this. First of all they completely denied the bulk order statement and They responded by refunding my order amount – a standard resolution, but nothing beyond that. It seemed the delivery person had simply taken the order and never delivered it.

Feeling frustrated but still hungry, I placed another order from the same restaurant around 3 AM, trusting Swiggy to deliver, as that is their primary responsibility. However, things didn’t improve. This time, I tracked the delivery person again, and once more, he was stationary at one spot for far too long. When I called him, he assured me he was on his way, but the map showed no movement. Eventually, he arrived after an agonizing wait.

When I finally received the order, I immediately checked the contents in front of him, only to discover that one of the burgers I had ordered was missing. When I questioned the delivery person, he claimed that it wasn’t his job to ensure the order was complete – he was merely delivering what he picked up from the restaurant.

Once again, I turned to Swiggy’s customer support. Their response? A simple message of regret and an offer to refund my money. No investigation, no assurance of improvement, and certainly no accountability for the repeated failures in delivering what I had ordered.

While I appreciate the refund, this experience highlights a deeper issue. It’s not just about the money. It's about the time wasted and the lack of trust in a service that is supposed to make life easier. It’s about Swiggy’s apparent lack of oversight when it comes to their delivery agents and the growing number of similar complaints from customers.

I urge Swiggy to take such incidents seriously. The company needs to monitor its delivery agents better and take swift action when things go wrong. Refunds aren’t enough when the core service – delivering food – is being mishandled time and time again.

I have all the screenshots of my conversations with Swiggy, and I hope this serves as a wake-up call for them to improve their services before they lose the trust of more customers.

What’s the use of being Swiggy one membership what’s the use of trusting Swiggy when their delivery guy can adulterate it or completely eat it. Does simati has better checks than Swiggy ?