Hahahaha. I see young founder flauting generative AI bots and say that there is saving. But they failed to understand the limitations like Generative bots could lie and in absense of any governance and guard rails they could be jeapardizing their business and all this can blow up on their faces fairly quickly. :(
Customer support chatbots are useless. When shit has gone south you don't want to talk to a chatbot you want a real person to answer that wtf is going on
It's a well known fact but I guess the cost cutting benefits outweigh customer satisfaction. Every single D2C company I have seen in past 5 years have replaced humans with OVR or chatbots.
Not necessarily when the data is neatly stored in database and the human just opens a console, gets that data and communicates back to the user.
When you don’t have any business you layoff 90 % cs team
Have used dukaan and it sucks. Had to shift back to Shopify. The support is crap and you have to literally wait for weeks to get anything done. And even after weeks they would come and say oh this feature can’t be built.
I don’t know why do they even compare themselves anywhere near to Shopify. They clearly have miles to cover.
The trauma of sellers doesn’t end and the arrogance this guy has for building a crappy product and comparing with a world class product like Shopify speaks volumes.
Another thread on X
I will enter the business of shelling shovels. No point digging for gold.
When you actually read it like carefully, these are vanity numbers. Customer Resolution Percentage, Issue Resolution TATA, Customer rating on response missing hai. Mai iske gaand me dande dalta agar VC hokar ye pakadta to.
chooth
I am really shocked at whats happening around with all these tech/Product influencer, I think I was living under a rock. Realising, you don't need to know jack shit, you just need decent profile. and pretend to know stuff and be lucky yo...
Recently McKinsey employee committed suicide. Now, CAM partner berating three bright associates for doing a job right because the partners looked like idiots.
Fuck your seniority. GenZ believes in meritocracy.
email sounds right to me, looks like a senior calling out mediocrity maybe talking to them in person and in a pr...
The number of people in the comments who are okay with this just reflects how much toxic behaviour has been normalise...
Nothing wrong with calling out incompetency ..
Grapevine has assigned animals to all of us based on the first letter of our username but most of us probably don't relate to them. Which animal's personality do you think is the most relatable to you? Or which animal's personality trait...
Came across this post on LinkedIn: https://www.linkedin.com/posts/ethanevansvp_a-ceo-that-i-worked-for-seduced-my-wife-in-activity-7232403648390029312-WWZd
Apparently, there was also a tweet (idk whether it's the actual ex-wife's accoun...
