Hahahaha. I see young founder flauting generative AI bots and say that there is saving. But they failed to understand the limitations like Generative bots could lie and in absense of any governance and guard rails they could be jeapardizing their business and all this can blow up on their faces fairly quickly. :(
Customer support chatbots are useless. When shit has gone south you don't want to talk to a chatbot you want a real person to answer that wtf is going on
It's a well known fact but I guess the cost cutting benefits outweigh customer satisfaction. Every single D2C company I have seen in past 5 years have replaced humans with OVR or chatbots.
Not necessarily when the data is neatly stored in database and the human just opens a console, gets that data and communicates back to the user.
When you don’t have any business you layoff 90 % cs team
Have used dukaan and it sucks. Had to shift back to Shopify. The support is crap and you have to literally wait for weeks to get anything done. And even after weeks they would come and say oh this feature can’t be built.
I don’t know why do they even compare themselves anywhere near to Shopify. They clearly have miles to cover.
The trauma of sellers doesn’t end and the arrogance this guy has for building a crappy product and comparing with a world class product like Shopify speaks volumes.
Another thread on X
