Spiral_duck
Spiral_duck

Zomato - Incomplete order

Today had a very bad experience with Zomato. I had placed an order with KFC for a meal bucket, wherein one of my ordered item was missing for prepaid food. As soon as I found one of my ordered item is missing

  • I called delivery guy, he said he didn't pick up the item and can't help,
  • called KFC didn't receive my call
  • called Zomato customer care - they said they will send me refund promo to use on my next order.

I was ok with it, until I found it is valid only for 30 days!

I recalled them again, but they said they can't do anything as they already shared refund code.

Isn't it a fraud? I didn't receive the item, and now have to use this shitty app again to get my money back!

Have any one of you had such experience?

7mo ago
CounchPotato
CounchPotato
Student7mo

You can ask them to directly refund money to your bank account instead of coupons

Spiral_duck
Spiral_duck

Obviously, I demanded the same, they said they can't do it.. There is no logical response from their side..

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