Tried Swiggy Instacafe yet?

Ordered atta today, the delivery guy threw it on the floor. Flour everywhere, had to clean it up. Asked the customer rep to help, took 30+ minutes only to not refund me the money. I'd advice everyone to not use them if you live in South Delhi. Terrible customer facing staff members. Biz dev and engineers might be alright, but everything else at Swiggy sucks.

Saw the recent announcement of layoffs etc at Swiggy and came across this new product from Swiggy. It’s available via the Swiggy app, has a SAAS side too - saw few articles. Curious if anyone has seen Minis on Swiggy already.

I have a genuine question. I am a frequent user of Swiggy Instamart, as I’m sure half of us here are. I’m always baffled by the crazy amounts of discounts swiggy levies on the MRP. I’ve bought basic household groceries at a discount of 50% and more. Not through a coupon code, just slashed prices. With swiggy going profitable, how do they manage to do so? Do they buy products in bulk from a cheap source? Why does my neighborhood shopkeeer not know about this? I have so many questions!

Since there's many Swiggy employees here. I love Insanely Good. I've stopped ordering from BB / Instamart, Blinkit and my local shops. 1/ User Interface - just amazing 2/ Quality of Ingredients - the best amongst online retailers 3/ The no door bell delivery - a basic need now. BB guys don't go away till they count every last tomato at 7am. What I want to know / suggestions from my side 1/ Are you scaling up in Mumbai/ Delhi? Would love to hook my parents on to it. 2/ Is the business generally doing good? I've referred it to 3 people so far and they've all started using it. Hopefully this isn't just me in an odd power iser cohort 3/ Can it get bundled in the Swiggy Credit Card? I shop for all my groceries here, nothing better than the card extending benefits to me. 4/ What about Meat? If I can get good quality chicken, prawns, fish sourced locally it'd be amazing. Even just a tie up with lucious, I'll order it from your app. 5/ Looking forward to your inventory expanding - many minor gripes with items missing across sections.

This is based on an analysis of 24 K reviews on iPhone & Android phones between Jan to Nov 2023 conducted by Clootrack. The results though look a lot skewed as Zomato outperforms Swiggy by 3-4X in every parameter, How do you look at these results, Do you agree with this analysis?

Parameters are Customer retention and Profitability in longer run

I am planning to take one of the two membership for ordering food and getting discounts. Out of two which one is better to take and is more value for money in terms of ROI and the discounts they provide. Which membership helps save more?