It works on an algo, if u raise too many issues after a point they tag u as a cheap fraud and done give u refunds. Honestly its a difficult thing to ascertain, apne desh main muftkhor bahut hai so beyond a point becomes a game of chance

That is agreed but if i provide them with pictures of insect inside the food then it should pickup right? 
  
 Also what about swiggy customer care? I feel its getting pathetic day by day. I used to hate zomato before but now i am loving zomato and hating swiggy. Only reason i order from swiggy because it has 149rs min order instead of 200rs

Engineering Manager

I even shared video of insect inside food.

Product Manager

On mail they will write, we were unable to substantiate the claim. 
  
 And close the ticket 🤬🤬🤬

Consultant

I moved ordering grocery from Swiggy to Amazon fresh. Much better customer service

Growth Manager

+1 
  
 Their customer support via app's chat feature is going downhill. 
  
 I think something is going on in the backend, we don't know.

Growth And Strategy

Senior Consultant

I got a fly in my order of Paradise of ecity branch. They didn't even refund.

Software Engineer

No Indian company gives a damn about customer. If you don't believe me open an account in zerodha and start trading.  
 I don't blame them , even the smallest company address a market equal to the size of an EU country. Even if they lose a1000 it won't matter

Try to move away from Swiggy, once it goes to email, the probability of anything reasonable coming out of it is close to nil.

Tag that restaurant on LinkedIn/Twitter, put up the photos, raise a health scare, tag Swiggy too. U might just get some relief

I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue.  One thing i don’t understand is if i have to mail the i...

I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue.

One thing i don’t understand is if i have to mail the issue then what is chat feature for? Just to tail the user to email?

Does swiggy really care about customer? Would like to know someone who is  swiggy employee here

What can i do to teach that executive a lesson and do max damage to restaurant(mad over donuts) which sent food with insect? Someone from swiggy may know it better so asking it here.

Swiggy is getting worst day by day.

Does swiggy really give a damn about customer?

Does swiggy really give a damn about customer?- Grapevine

Welcome to Indian Startups's Private Community

Despite being a one customer I have faced so many issues this week on swiggy! So frustrating.. 
1. delayed delivery, 
2. spoilt food, 
3. expired items (instamart) 

so frustrating to use this app?

Swiggy folks wth guys!?

Swiggy service is getting bad to worse

To file a complaint with Swiggy, you can contact their customer support team at 08093-158918 Make sure to provide them with all the necessary details related to your complaint....

How, do, I, complain, to, Swiggy, order?

Program Manager

Recently, I heard a very interesting story about Swiggy from someone. Their mum booked a high value order as a surprise for them on Swiggy. Since they had a Swiggy One subscription, the whole family used the same account.

Halfway through, the delivery person calls them, says the vehicle broke down. Mum steps away to deal with something else and when the delivery person calls again, their dad picks up. The delivery person says the vehicle broke down but he'll figure something out and send it with someone else, but to do that first, he'll need their details. He proceeds to ask for their phone number (linked to account) and for the OTP sent from Swiggy? Sounds super strange but the dad took pity and figured sure, let me try and make this delivery person's unlucky day a bit nicer — after all, it's a Swiggy account anyways, what harm could it do. He shared the OTP.

Almost immediately after, the delivery person changed the phone number for the account and everyone logged in lost access to the account. Ofc, he scammed the order for himself. The real kicker is that their Email ID was still linked to the account, so anytime the delivery person makes an order, they get an email with his order details. So far, they've been regularly getting order details emails with orders for paan, gutkha, cigarettes and some sides/chakna, all to some mall. 😂

Now, cool story bro, but how is this Swiggy's fault, you ask? Well, support has been contacted multiple times, over multiple accounts, but to no avail, because clearly their customer support has gone to shit. Even with the address and phone number of the delivery person who scammed them, and having an email id linked to the account, they've been of absolutely no help, as if their hands are tied. Their user workflows are so brittle, they don't account for the simplest locked out of account scenarios, let alone address security concerns and protect the customer from their own agents. Truly a wonder this company is worth anything.

WTF is up with Swiggy - A Swiggy Scam Story

First, there's the story of a guy who got married to his girlfriend this month after facing threats from his family. Then, there's the incident with colleagues on a Thailand trip who accidentally switched bags, resulting in the guy's wife threatening the other girl. Now, this incident. The grapevine is providing more entertainment than Netflix! 
 Never leaving this app... 🫡

None of the restaurants say they’re Swiggy one compatible

I’m having to pay a lot more in delivery charges. This is… weird?

What did they do to Swiggy one???

Software Developer

To file a complaint with Swiggy, you can follow these steps: Contact Swiggy Customer Support:,89.10,560,198,contact now. ... Provide Relevant Details: When contacting customer support, provide them with all the necessary details related to your complaint…

How can I complain on Swiggy?

Swiggy is slowly becoming unusable. They have already increased minimum amount in Instamart for free delivery from 99 to 149 to 199 now. This is really becoming a problem. Is there any other alternative to this? They are slowly showing their true colours now that they are aiming profitability.

Swiggy FEE Mafia

Yeah. But that's the price you'll have to pay for convenience. They were always gonna start making money one day

Sales

Ordered atta today, the delivery guy threw it on the floor. Flour everywhere, had to clean it up.

Asked the customer rep to help, took 30+ minutes only to not refund me the money.

I'd advice everyone to not use them if you live in South Delhi. Terrible customer facing staff members.

Biz dev and engineers might be alright, but everything else at Swiggy sucks.

Swiggy Instamart Sucks

Founder

Hey, So I ordered 2 subs from Swiggy after a long time (2016-17, when I had a very horrible experience with them). Subway was only open there. 

Ordered 2 subs and they delivered only 1. Asked for a photo (there's no option for video). I shared the pics. They said we'll take care next time and refused to provide any support. Flat out refused refund or replacement. 

What are my options now? I read it's pretty common with Swiggy. Never had this issue with Zomato where they had to commit frauds to earn.

Swiggy not refunding missing order

DevOps Engineer

Recently got approached for a marketing manager position. Would want to know how is the culture like? Is there work life balance? Are people/ teams empathetic? How are the HR policies? 

Please help!!

Someone please shed some light on Swiggy as an organization.

Welcome to News Discussion's Private Community

Swiggy charging extra money every order

I ordered from swiggy today for dinner and it initially said 30m. It came down to 9m when the delivery exec reached the restaurant. For quite some time it was at 9m until now, when it increased to 15m...wtf?!?

Zomato tells that the order is delayed....but wtf is swiggy doing with its ops-tech? How come it's increasing the ETA instead of saying that the order is delayed? Super frustrating

Does swiggy really give a damn about customer?

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