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Lost item - Uber

I forgot an item in an Uber Auto ride. I tried contacting the driver through the help section, but I had no luck. How can I get the driver's number after completing the ride? How do I contact Uber support?

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N00b

Møller-Maersk

2 months ago

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by Aragorn_urf_Maverick

Accenture

Audio recording feature for Uber rides

Recently Uber launched Audio Recording feature for the rides which would provide an added layer of safety on an ongoing trip. As per Uber, all audio recordings are encrypted and stored securely on your device. Your recording will be locked, and no one—not your driver, not Uber, not you—has access to it. Uber can only access the recording if you report an incident and choose to share the recording. Uber does not share these recordings with third parties and these recordings are only used to resolve safety concerns. Few issues I see with this feature 1. Consent - Consent from both parties of being recorded. Since the feature doesn’t notify passengers or drivers when recording starts, I believe consent plays a big part. 2. Since Uber is going to share these with law enforcement agencies this could go sideways and Uber might receive too many summons from law agencies to share such recordings or this might see an increase in false complaints. 3. Storage - Uber using phone storage instead of in-app cloud storage. 4. Data handling - We have seen data breaches in past. This questions what if scenarios. 5. Inability to share recording until after the trip might be a limitation in cases where immediate intervention or reporting is required. I know this is nice feature and would definitely deter any untoward behaviour by a driver or passenger but I want to understand is this the step in right direction? All awesome PMs and engineers here, pls pitch in and share your thoughts.

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