Why no comment from  any swiggy employees here? Are they busy fixing the bugs (if its not a bug a feature)? 😂

They are busy cancelling orders for shizz and giggles.

Customer Service

They busy changing company name or hiding it

Product Manager

Engineering Manager

Fix the bug please or is it feature? 😂

Software Engineer

The issue is in the platform fee and discount applied. The ₹3 is counted twice because the discount is applied to the platform fee + applied to the TRYNEW discount, max amount for TRYNEW is ₹80 but here it shows 83, hence the extra ₹3. 
  
 Actually: the platform fee should show ₹2 i.e ₹3 discount and the TRYNEW should be kept ₹80, then all numbers will match.

Ssshh… Swiggy walon maths fail hai. If they weren’t, they wouldn’t be at Swiggy 🫠

Also check swiggy one cost (with and without)

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Swiggy charging extra money every order

Swiggy charging extra money every order- Grapevine

Swiggy is slowly becoming unusable. They have already increased minimum amount in Instamart for free delivery from 99 to 149 to 199 now. This is really becoming a problem. Is there any other alternative to this? They are slowly showing their true colours now that they are aiming profitability.

Swiggy FEE Mafia

Yeah. But that's the price you'll have to pay for convenience. They were always gonna start making money one day

Consultant

Sales

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Investor

Is Swiggy in trouble? Every time I try to order they are either delayed or don't have any delivery partners. There seems to be some ops issue. Doesn't seem to be as reliable as it used to be 2 months back.

Swiggy delivery unreliable

Product Owner

What's wrong with swiggy? Delivery failures faced by many friends, are they rolling back ops or scaling back or out of money to hire drivers? Does anyone know ?

Swiggy issues

Founder

Swiggy response to extra charge issue

If distance > 7 kms, full delivery charges will apply

Free Delivery on Zomato Gold & Swiggy One now limited by distance

Corporate Strategist

- Swiggy and Zomato have raised platform fees to Rs 6 in key markets like Bengaluru and Delhi, up from Rs 5, marking a 20% hike.
- Capitalmind CEO Deepak Shenoy has significantly reduced his orders due to the increased fees, highlighting a shift in customer behavior.
- Customers are opting for direct restaurant orders to avoid the higher platform fees, with some even deleting the apps.
- Both companies initially introduced platform fees at Rs 2 per order in 2023 and have gradually increased them to boost profitability.
- The increased fees have led to a shift towards home-cooked meals and direct orders, impacting the revenue of these food delivery giants. 

 Source: Deccan Chronicle

Customer Backlash Over Increased Platform Fees by Swiggy and Zomato

Journalist

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. 

The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. 

If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. 

They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. 

Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. 

This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. 

I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. 

From the bottom of my heart, 
- F*ck you Swiggy!
- F*ck you for being insensitive towards customers 
- F*ck you to your policies that makes a customer suffer 
- F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery 
- F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience 
- F*ck your strategy and legal team to devise those cancellation policies

F*ck you Swiggy!

Despite being a one customer I have faced so many issues this week on swiggy! So frustrating.. 
1. delayed delivery, 
2. spoilt food, 
3. expired items (instamart) 

so frustrating to use this app?

Swiggy folks wth guys!?

Swiggy service is getting bad to worse

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A decent burger or Small pizza on Zomato is Rs 300+; A coffee at Starbucks is now 450; Movie tickets are 400; the average cost of a weekend drinks and dinner with friends is above 2K; Lets not even talk about how expensive rent is right now. It feels like the cost of everything is just rising and salaries are not growing fast enough to make up for the rising costs

A rant: Things have become way too expensive

Earlier Swiggy used to evaluate whether or not to charge the delivery fee based on the gross order value.. now it evaluates it based on net order value. 

Seems like a well thought plan . I'm curious to know how this pans out.. does it increase net PnL.


Anyone working for Swiggy, please share the learnings

Swiggy charging extra money every order

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