The Lion, the witch, and the audacity of this b....
NovelScale
Stealth
a year ago
Hahahaha. I see young founder flauting generative AI bots and say that there is saving. But they failed to understand the limitations like Generative bots could lie and in absense of any governance and guard rails they could be jeapardizing their business and all this can blow up on their faces fairly quickly. :(
ConcurrentThinker
Stealth
a year ago
Yeah. Over confidence. I see these companies going down burning once it begins. Don't see them competing against giants like Shopify
Doesn't this guy has a track record of selling his previous startups as well?
See more comments
Customer support chatbots are useless. When shit has gone south you don't want to talk to a chatbot you want a real person to answer that wtf is going on
It's a well known fact but I guess the cost cutting benefits outweigh customer satisfaction.
Every single D2C company I have seen in past 5 years have replaced humans with OVR or chatbots.
GolDRoger
Stealth
a year ago
Not necessarily when the data is neatly stored in database and the human just opens a console, gets that data and communicates back to the user.
coderx
Student
a year ago
When you don’t have any business you layoff 90 % cs team
Cult
Stealth
a year ago
Have used dukaan and it sucks. Had to shift back to Shopify. The support is crap and you have to literally wait for weeks to get anything done. And even after weeks they would come and say oh this feature can’t be built.
I don’t know why do they even compare themselves anywhere near to Shopify. They clearly have miles to cover.
Cult
Stealth
a year ago
The trauma of sellers doesn’t end and the arrogance this guy has for building a crappy product and comparing with a world class product like Shopify speaks volumes.
Another thread on X
https://x.com/suumitshah/status/1714503009370091593
I will enter the business of shelling shovels. No point digging for gold.
TurningBrain
Stealth
a year ago
They have created a new product bot9.ai out of this hackathon
TheOatmeal
Stealth
a year ago
Its like 4th year engineering project
TurningBrain
Stealth
a year ago
Ohh is it ? I wouldnt know. Thanks for the info though.
When you actually read it like carefully, these are vanity numbers. Customer Resolution Percentage, Issue Resolution TATA, Customer rating on response missing hai. Mai iske gaand me dande dalta agar VC hokar ye pakadta to.
Vance
Stealth
a year ago
I thought this was going to be a sarcastic post!
bahiwbstyavw
Stealth
a year ago
chooth
GolDRoger
Stealth
a year ago
This is just harsh reality thats gonna reflect everywhere once large language models gets rolled into production everywhere.
Llms now understand data and context and hence the quality of the chatbot is gonna increase 100x from previous rule based chatbots.
Mostly customers want details like payment pending etc details which are neatly stored in schemas, no point in having a human if llms cant understand the question, execute a query and respond with correct data.
stupidusername
Stealth
a year ago
I retweeted his post by tagging investors of dukaan and finally the guy blocked me 😂
Discover More
Curated from across
