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Uber dark UX pattern

Uber designers (or PMs) why are you trying to get rid of the ride search cancel button? Found a ride faster and cheaper ride on Namma Yatri but can't cancel until Uber decides it's ok to do so! Won't be surprised if this leads to accidental bookings and shifting the onus on the rider to pay a "cancellation" fee. Why chase vanity metrics at the expense of the user experience? Switchers gonna switch.

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Dezi Lee

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