What is the future of technical support engineers?

What is the future of technical support engineers

What is the future of technical support engineers- Grapevine

Can anyone please tell me, what the future of support engineers who are supporting.net application.

Future of a support role.

Software Engineer

Drawing from my extensive experience in support roles across various organizations, I've observed a common trend that underscores the undervaluation of support engineers, be it in application, cloud, or technical support. This sentiment resonates across conversations with professionals from diverse backgrounds and organizational scales.

1) Support engineers form the backbone of operations, often working tirelessly across shifts, including weekends, public holidays, and even during major festivals. Despite being the linchpin of operational continuity, they often don't receive the same level of respect accorded to developers or other teams. There's a misconception that support roles entail mere ticket handling without requiring significant technical skills, sometimes likened to chat or call center support.

2) There exists a substantial pay gap that fails to reflect the true worth of support engineers. It's not a comparison with other roles, but rather a plea for fair compensation commensurate with the responsibilities shouldered. It's disheartening to witness instances where individuals with four years of cloud support experience are offered salaries as low as 7-8 LPA, inclusive of night shift allowances and public holiday compensations.

3) Transitioning from a support role to other positions within the tech industry can be challenging due to misconceptions regarding technical proficiency. Despite possessing invaluable support experience, candidates often face difficulties from HR departments, assuming a lack of hands-on technical expertise.

Support engineers play a pivotal role in ensuring seamless operations, and it's high time their contributions are acknowledged and rewarded accordingly.

Note: It's strictly my opinion. Please correct me or share your opinion on this.

Support Engineers: Undervalued and Undercompensated

Data analyst

Welcome to Software Engineers's Private Community

Hi guys, what are your views on production support roles? 
1. What are the opportunities to learn and grow in such roles?
2.Can you consider someone in a production support role equivalent to a SDE if their work revolves around automating processes using scripts which involve using data structures to solve problems in Bash, PowerShell, Python, MySQL and Angular? 

Looking forward to your views on this. 
Thanks in advance!!

Future for production support roles?

What future do you see of front end developers in next 5 years  ?

silly and hypothetical question ,yes i know.

Future

I can see folks looking down on Frontend Engineering, why is it so?
Is there a pay gap between frontend and backend.

Do frontend engineers have any future?

Welcome to Indian Startups's Private Community

What will be the future of a data engineer after these much recession/layoffs or arrival of AI

Future of Data Engineer

Data engineer

Welcome to Personal Finance's Private Community

I have been working in support for the last 6 years and have had a decent growth in my professional career so far. However whenever I think about the future, I get a little scared.

Even when I check on Grapevine, all I see is Software Developers and Engineers making real good money, even the ones that have only 2-3 YOE. I barely see anyone here from the support sharing how great they are doing.

I am currently earning 20LPA and I am not sure how far I can get in support vertically and hence have been thinking about learning coding and moving horizontally to Coding to ensure a better future I guess.

Is it worth it?

P.S - I have done BSC, so I have like the nare minimum knowledge and some basics of it.

What is the future of technical support engineers

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