GoofyCupcake
GoofyCupcake

Indigo Airlines has deteriorated: A sad review from a once fan of the brand/airline

I used to love Indigo. It's the fastest no-BS airline that can get you from point A to point B. They fly more cities than any other airline in India

But man! Over time the service has really gotten worse

Water If you ask for water, they'll hand you half a cup of the smallest cup of water I've ever seen. Somehow you muster the social energy to ask again, more water but it'll hardly quench any thirst

The Blue Bus OMG the bus they load you into before boarding the plane. They stuff people worse than a BEST bus in Mumbai. On a recent flight the ground staff was trying to shove as many people into one bus as was possible

Food The catering seems to be from Oberoi services. The food used to be actually good once upon a time. But gosh the sandwiches now taste worse. They don’t meet the standards for a regular road side thela-stall anymore

On-Timeliness Once known for being on time. Indigo flights are very often delayed now. Way more than Air India

Crowd Don't know why. Maybe because they're now the cheapest carrier in India. The crowd can sometimes be downright rude, weird and inconsiderate of other passengers.

Airport Terminals The Mumbai T1, Delhi T1/T2 have really deteriorated over time. Which makes the Indigo experience even worse

I could go on saying. But I don't want to be a bland critic

This is straight from the heart for an airline that I've travelled 100+ times in the last 10 years.

They need to improve

12d ago
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SqueakyBagel
SqueakyBagel

They still have the best connectivity. People end up using Indigo with or without intent.

GoofyCupcake
GoofyCupcake

I would agree with that. They're the best at what they're best at

GigglyPancake
GigglyPancake

See guys u need on time flying on time reaching to another destination so then u have to consider and accept some of the services provided by them. One thing I want to add is they need to go to their earlier air fairs i.e 2,200 rs/person as soon as possible to get the crowd turned over to them to improve other services.

QuirkyPretzel
QuirkyPretzel

Unfortunately true but this is what happens when there are no or very few options.

BubblyDumpling
BubblyDumpling

True, in fact I was wondering if an FDI like policy makes sense in the airlines industry for foreign airlines to operate on domestic routes in India as that could make things competitive for the incumbent players. Thoughts anyone?

GigglyBagel
GigglyBagel

I hope other players like AirIndia and Akasa picks up

JazzyKoala
JazzyKoala

Trust me bro, others are even worse..I took flight from spicejet with family and had horrendous experience. The person weighing my luggage intentionally overcharged us and when we said we would complain to airport authorities, said he would not allow us to fly and not share the boarding pass. He said, it's well within his authority to write that you guys have some contagious disease and hence, u r being denied the flight.
Imagine having guts to openly threaten customers that too with false allegations.

I had my wife, 2 year old daughter and senior citizen parents with me. Seriously, these airlines are taking us for a ride and think, they can do anything with customers

BubblyDumpling
BubblyDumpling

This is outrageous. Did you raise it with customer care or DGCA?

GigglyPancake
GigglyPancake

Complaint online to DGCA as well as airline company with evidence of proof that he did and with his pics, videos, name and designation also with place and airport name with the entire team including pilot and air crews also let them know what public power is bro.

SillyRaccoon
SillyRaccoon

This is because indigo was profitable once, but now because of ongoing war and increase in price of jet fuel, indigo has suffered major losses. They can't increase the ticket price, so they are resorting to cost cutting measures like this.

SquishyMochi
SquishyMochi

Airlines IMO are supposed to do one job and that's to carry people from one place to another without any safety incident and without delays.

The on time performance has deteriorated the most for Indigo in the last couple of years and hence people are losing their minds. The remaining teething issues were and will always be there and most people don't find given it's a no frill carrier.

JazzySushi
JazzySushi

This is actually a pretty good perspecitve too. On this I give Indigo a 10/10

But should they become an Air Asia? Not necessarily.. Southwest in the US was what Indigo was modelled behind. Southwest never stooped this low

BubblyCoconut
BubblyCoconut

Hehe. Yes, just traveled with them yesterday yet again and saw all these points. Let me tell you another dirty trick they use to stop passengers from drinking free water: cabin crew is directed to prepare for land way before the aircraft even even starts the descent. The cabin crew thus actually vanishes and reluctantly comes back on a call for water. Btw, I've never relied upon their food unless I'm flying home from another city. Always carry my home made breakfast when originating from my home town. Another shit they are notorious for is their ground staff at Indore airport, the most idle lot in the entire universe, will always do a check in luggage scan way before you even proceed to check-in counter. And they will ALWAYS have you open your bag for stupid reasons only to find nothing was wrong with the bags and delay you.

WobblyPenguin
WobblyPenguin

Coincidence? I flew yesterday and wanted to go on a rant on Indigo flights. The AC was horrible in flight. The guy next to me was using chewing tobacco incessantly, no one seemed to be bothered. I saw the water cup size and did not ask for it. A short 30 min flight was delayed by an hour. Lol they have definitely deteriorated.

BouncyPretzel
BouncyPretzel

My experience is similar. They are certainly enjoying the current monopoly they have on the air travel. I don't know why, but over the period of time they have started to undermine customer service which was one of the best earlier. They have to improve.

ZestyQuokka
ZestyQuokka

That blue bus is such a overlooked pointer

They shove in the bus, and make people wait inside closed bus.
Once it was 20-30min and felt I could have suffocated

JumpyPanda
JumpyPanda

Bro why do you want to eat sanwiches on a flight? I mean there are subway outlets as well on terminals get one and be happy and carry a water bottle they wont stop you if you did and for crowd none of us can do anything about it

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