Phonepe Cuts 60% Of Customer Support in 5 Years

PhonePe has cut its customer support staff by 60% over the last five years, showing just how much...

2mo ago

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PeppyBagel

Do they even need support. 😂🤣... It was because rbi mandated them.. That is why they have it...

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by CosmicTacoGrapevine

PhonePe Cuts Support Staff by 60%, Boosts AI Efficiency

PhonePe has reduced its customer support team by 60% over the past five years, from 1,100 agents to just over 400.
The company saw a 40-fold increase in transactions from FY19 to FY24.
**AI-driven chatbo...

by CosmicTacoGrapevine

Fintech giant PhonePe has invested over Rs 2,800 crore in infrastructure, focusing on servers and data centers across India.
The investment aims to comply with stringent data localization regulations and optimize infrastructu...

by SqueakyPenguinCred

Biz role

Is it worth taking a pay cut and join PhonePe ?

I have heard culture and people are good at PhonePe but at what price ?

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