SBI Cashback credit card

So I was told by the SBI rep that helped me through the process that my card was approved and I even e-signed the final docs and mentioned what address the card needs to be delivered to.

However now I hear that the card has a “Return to Bank” status and the application is denied due to internal policy criteria. The IVR (automated call) says that it’s not due to credit standing.

Anyone ever faced this?