Amazon did a scam to me.

I returned a monitor to amazon , now they are saying I returned a junk box, when i call them they ask me to reply to the mail or they put call on hold and in the mail they use same copy paste content , even after providing proofs , call recording etc no proper response from them.

It's disheartening when you try not to harbor negative feelings towards someone, but their actions make it challenging. This little rant is regarding my recent experiences with Amazon. As a loyal Amazon customer, Amazon has always been my first choice for online shopping. However, my relationship with Amazon has been deteriorating over the past few months. Contacting Customer Service Firstly, Amazon, why is it so difficult to contact you for an order-related query? Why do I have to hunt furiously for the CTA every time I need to reach customer service? And if my query remains unresolved, I have to go through the entire process again, explaining my issue from scratch. It’s quite disappointing to experience this from such a massive giant. Delivery Executives and Sellers Doorstep Delivery? Prime Membership? What is the relevance of these when they do not apply to "Prime Members"? Yes, my home is on the 4th floor without elevator service (I’m not a privileged citizen, living in Bangalore). I understand the challenges delivery executives face climbing all four floors to deliver a product. I occasionally go downstairs to collect my order whenever possible. However, last week, when I was sick with a fever and confined to my bed, I asked the delivery executive to bring the package to the 4th floor. A few minutes later, I received a message that the delivery attempt had failed. I tried to contact the delivery person, but my call was cut off. I called Amazon customer support, and they assured me the delivery would be re-attempted and necessary actions would be taken. The next day, I received a call from the delivery executive. Unfortunately, I was in a meeting and asked for the delivery to be made to my door again. The same scenario repeated. Do you all think the Amazon user experience is transparent? Can anyone help me how I can contact their customer service executive.

Sometime in September when the new generation was launched in had pre ordered these Sony WF-1000XM5 earbuds then it was delayed, I kinda forgot about it until it was delivered this week now that I checked it, according to the offer they was supposed to bundle a free Bluetooth speaker if pre-order but I didn't receive any additional gift. amazon is not helping in this matter, they're saying we've correctly delivered the item order, while on the details page it still mentioned get the speaker free. I'm feeling somewhat cheated, just wanted to has similar incident happened with anyone of you guys, how to deal with it apart from ignoring the gift. 😅

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. From the bottom of my heart, - F*ck you Swiggy! - F*ck you for being insensitive towards customers - F*ck you to your policies that makes a customer suffer - F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery - F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience - F*ck your strategy and legal team to devise those cancellation policies

You have ordered from these e-commerce companies. And we have all got refunded a bit more than the actual problem costed (genuine ones are correct) My mother is strictly against it, saying we should compromise at times. This is just adding bad karma to our (life) account. But I think, these companies are sitting on millions and billions of money If they cash out a refund of 150, it will not empty out their pockets. Instead, we can order something next time for a little less expense. Your thoughts?

Can anyone from Amazon help me regarding OFM team? I have tried everything, but their service team is on a broken record on chat, calls, email. My delivery was incompletely delivered (only 2 out of 4 items delivered). I escalated on the Customer care chat and calls. I sent the photos of the delivery with date & name as they had asked. I received email from [email protected] saying, "We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds for damaged items in your account exceed the expectation and is in violation of our conditions of use policy." I have never returned or asked refunds from Amazon in the past 4-5 years. So for them to tag me feels to be a big mistake. After this all calls to customer teams say that their investigation said that the delivery was complete and nothing will be resolved. I had 6-8 calls but all specialists say the same. There is no escalation possible now. But the delivery was incomplete! I carefree took the delivery with the OTP because it's Amazon, they generally deliver and customer service resolves the rare issues. But this order was a but expensive and has been a nightmare. After this I would be forced to order COD and ask the delivery guy to open the parcel everytime. Prepaying for delivery is done for. Can anyone from Amazon help out regarding the OFM team here?

I had to travel somewhere urgent and I didn't have earbuds so I ordered one from blinkit and guess what earbuds box was empty so I immediately reported that on blinkit and got my refund but what they did is they charged that amount from the delivery partner. I felt bad about him but they should fix this problem if they want to grow a number of categories on their app otherwise they will remain a 10 min grocery app forever.

I recently ordered a laptop in Flipkart and it's a default piece, but what's hurting me more is the return policy. It's been 2 months and the services didn't even pick up the product. Your experience?